Silk Road forums
Support => Customer support => Topic started by: kyphosis on July 13, 2013, 08:43 am
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Hi there,
i am son Silkroad since more than 1/2 year and never had a problem like this...
I bought some stuff from a vendor but he canceled my order, because he stop doing business for a while.
When i placed the order, the price was arround ~2,13 BTC (with shipment costs). After he canceld the order, i received 1,84 BTC.
Someone got an idea whats the problem here?
I am very sure that the price i paid was arround 2,13-2,15 BTC :-\
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It sounds like the order you tried to place was hedged which would mean that you got the same dollar value amount back in BTC to the value of the item you tried to buy. The value of BTC fluctuates all the time, hedging protects buyers against the volatility of the currency, does the dollar value you received back in BTC equal the value of the item you tried to buy?
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Hey,
ty for reply. I've read about the hedged order in the forum, but shouldn't i get any advice that this vendor is doing hedged orders?
Anyway, yes, the BTC i got back should be the money i paid for this order....
Thats really annoying :-(
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Hey,
ty for reply. I've read about the hedged order in the forum, but shouldn't i get any advice that this vendor is doing hedged orders?
Anyway, yes, the BTC i got back should be the money i paid for this order....
Thats really annoying :-(
When you add an item to your cart, your cart should show whether the order is hedged or not, I think. Maybe samesamebutdifferent can correct me if I'm wrong ...
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Hey,
ty for reply. I've read about the hedged order in the forum, but shouldn't i get any advice that this vendor is doing hedged orders?
Anyway, yes, the BTC i got back should be the money i paid for this order....
Thats really annoying :-(
It will state next to the item you are trying to buy whether the item is hedged or not. The hedging system protects you remember so even if it seems annoying on this occasion imagine how you would have felt if you had ordered and it had not arrived and then you had gone through the resolution process requesting a refund and value of BTC has dropped big time since you placed the order, you would then be looking at a considerable loss. You basically got back what you put in on this occasion so you were not disadvantaged, just because the value of BTC may have risen on this occasion in the time your order was pending it could just have easily gone the other way, something to think about anyway.
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Okay, maybe i just didnt see that the order was hedged. So thank u for explaining this to me... nice customer support :-)
Next time i will be more careful.
Greetz,
kyphosis
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Okay, maybe i just didnt see that the order was hedged. So thank u for explaining this to me... nice customer support :-)
Next time i will be more careful.
Greetz,
kyphosis
These days I PM the vendor for larger orders where the vendor isn't hedged just to be sure. Its the only safe way if btc is tanking.