Silk Road forums

Support => Technical support => Topic started by: XxWINxX94x23 on July 11, 2013, 05:20 pm

Title: Can't login
Post by: XxWINxX94x23 on July 11, 2013, 05:20 pm
Can't login to the marketplace. It keeps saying Error- login failed, try again.

Is the site down or something?

I've tried new connections and new Tor Browser, different captchas, can't get it!

Help  :'(
Title: Re: Can't login
Post by: XxWINxX94x23 on July 11, 2013, 05:35 pm
I think i've been phished....... Is there any way the moderators can recover my account? The bitcoins are probably already gone but please help!!!!!
Title: Re: Can't login
Post by: punchdrunk on July 11, 2013, 05:38 pm
Moderators can't do anything for you, so you'll need to create a new account on the marketplace and send a message to SR Support from it with details of your last btc deposit (to confirm the account belongs to you).  Then they'll help reset that password for you!
Title: Re: Can't login
Post by: XxWINxX94x23 on July 11, 2013, 05:51 pm
Ok I just did that, thanks! Shitty to be out of $500 but i guess thats what I get for being dumb about login information!
Title: Re: Can't login
Post by: punchdrunk on July 11, 2013, 06:03 pm
sorry to hear you lost your btc! :( :(
Title: Re: Can't login
Post by: XxWINxX94x23 on July 11, 2013, 06:22 pm
Yup, really shitty, I really hope they can get my account back. I can make $500 back no problem, I just really don't want to have to start from scratch on a new account!
Title: Re: Can't login
Post by: subsrgood on July 11, 2013, 10:39 pm
This happened to me as well... I think its just down for a bit
Title: Re: Can't login
Post by: cirrus on July 12, 2013, 01:00 am
Quote from: XxWINxX94x23 on July 11, 2013, 06:22 pm
Yup, really shitty, I really hope they can get my account back. I can make $500 back no problem, I just really don't want to have to start from scratch on a new account!

No need to worry - if you've messaged support from your new account, they should be able to help you reset your password and get back in to your original account.
Title: Re: Can't login
Post by: XxWINxX94x23 on July 12, 2013, 05:41 am
Quote from: cirrus on July 12, 2013, 01:00 am
Quote from: XxWINxX94x23 on July 11, 2013, 06:22 pm
Yup, really shitty, I really hope they can get my account back. I can make $500 back no problem, I just really don't want to have to start from scratch on a new account!

No need to worry - if you've messaged support from your new account, they should be able to help you reset your password and get back in to your original account.

Already did, patiently awaiting their response....