Please help me SR staff.
I just lost a lot of money, because auto finalize have been implemented from today.
I had an order from a scammer vendor Schizofreen, from the 26 th november. Who have been auto finalized now, even though i found out he was a scammer.
I have been trying to get my order canceled for a long time, but no respons from support, or vendor, before now....
I had no choice to dispute or extend after this update. I could even log in for the past 4 days to do so.
Is 17 days a bit short for autofinalizing? And why no start from today, after the updates, from countdown to autofinalize
Is there no way to get my money back??
The 17 days was how the previous market was setup, and the clock ticks from the moment the order was placed. It wouldn't make sense to implement it from the day we turned it on, it has to be based on the order itself. Although, I share in your concern that if the order was not fulfilled that you should have had the option to place it in resolution before the auto-finalization took over the transaction.
Support is doing their best to react and reply to all messages within 24 hours, and I'll see if we can address this issue with orders that were past the 17 days that auto-finalized.