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« on: August 06, 2011, 05:26 am »
Any legit vendor would worry more about the package than the money. I think communication is key. If the vendor has an open dialogue then you shouldn't worry (most of the time). We all have to remember that the post office has its issues and doesn't deliver 100 percent of the time. I will do what ever it takes to make the customer happy (within reason) refund, replacement, etc. Each transaction is unique, there isn't one universal solution that would fit everyone.
Also, I'm not going to be taken advantage of either. If a package said it was undeliverable because they wouldn't deliver it because of a false name/bad address then I May have a different stand. Its the sellers responsibility to package it properly but its also the buyers responsibility to use an address/name that he is 100 percent certain that item will be delivered. I have already had one customer send me an address that was off by a lot. When I told him that I do delivery confirmation and just copy and paste the address that is given to me on the label, he magically corrected it to the right address. Its not hard for a vendor to put the address in google maps to make sure its valid.
But im with mseller. If a legit package doesn't show, Im going to give the buyer options. resend (if I can) refund or wait til I reload (which I make it worth their while)