I concur with what Hiniguel said. It is incredibly rare for a postie to nick stuff and if he does he is in serious trouble. The vendor is most likely lying. I would not use this vendor again. Vendors should be honest when they have stock in and when they have posted. I saw this time and time again on SR, vendors using 'seasonal mail' as an excuse or the postie is thieving. This is a good warning sign not to use this vendor again. I have used royal mail for over 20 years for personal and business reasons all year round and not once had something not arrive for me or not arrive for the intended person.