Silk Road forums
Support => Feature requests => Topic started by: fivestargirl on June 15, 2013, 10:08 pm
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I've done a bit of research and it seems this topic has been brought up but I feel it merits bringing up again.
I am a vendor and a good one at that. Out of 80 orders, I have had my feedback held hostage by 8 buyers. These buyers have threatened to leave bad feedback trying to scam for more product or btc refunds using different excuses - all of which are lies and their fault (fake addresses, etc).
I am not a stupid vendor, I looked at each buyer's transaction history and evaluated them before confirming their orders and decided to sell to them. They all had very good stats.
As I see it, the problem here is that vendors cannot leave feedback on their buyers and are scared to get negative feedback so they make deals to these extortionists who continue to scam other vendors. This is entirely unfair. Its not right to allow one side to voice their opinion without the other having the same right. We vendors have no way of reporting these things and are paying fees to be on SR and something needs to be done about it.
Yes, there are the forums - I don't have time to check every single buyer out before selling especially if their stats are good. And yes I can out them on here on the forums but after they ruin the feedback I've busted my ass to earn. And I know there is an SR vendor group but I have no idea what goes on in there because I've been waiting SIX WEEKS for group membership approval.
I know you can make the argument that vendors might say something personal about the buyer (name and address) and the buyer is at risk. However that argument is invalid - if the vendor leaves feedback after finalization and is following SR procedure and deleting the contact info once confirmed then this is a nonissue. Vendors who don't follow procedure and leave those types of messages or keep contact info should be banned and comment removed. Plus, the buyers know our shipping methods and some info about us from their packages - they could put that in feedback so why are they given the trust and vendors are not?
In its simplest form, why can't there just be a rating system that vendors can give to buyers after they finalize 1-5 in checkbox form (examples:1-don't sell to this person, 2-sell at our own risk, had problems, 5-excellent buyer) - that way we can have more info on the buyers before deciding to sell to them. If I saw someone with 40 transactions and the last five were #1's (being don't sell to this person) - I would cancel their order and not waste my time or money.
Or a "report buyer" option for vendors-buyers have this option why don't we?
Please, other vendors, some input here would be great.
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Buyer feedback of course makes sense. Why do vendors have to check some thread on the forums to see if a buyer is a bastard?
If I could just look at the buyer feedback and see messages like "Left me negative feedback without any communication" or "Tried to extort me!" I could just dump these buyers.
It would also help legitimate buyers.
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I would love this, would bring SR at least a little closer to its competitors in regards to features.
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+1
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Really...if there is an "escrow system" - why does only one side get to leave feedback on the transaction?
I'm currently having my feedback held hostage by a buyer who used a fake name & his shipment was refused. I sent him the DCN and my vendor page clearly states not to use fake names/addresses and I don't reship. But there is no recourse for me to "resolve" this and buyers know this. So this guy is demanding money or product or he will leave bad feedback even tho he violated my rules (and he actually doesn't even remember the name/addy he used). So now I have to give in to his extortion to preserve my feedback that I busted my ass to earn. And I'm the one paying fees for this???
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Definite +1
I don't know why this still hasn't been implemented, it would deter scamming by more than half (on both sides).
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Another vendor here, this would be a wonderful feature and I would use the hell out of it.
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Would be great if we could hear a word from management on this one, there are other markets out there with similar features so shouldn't be impossible to implement.
Best regards
ChrisHash
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Would be great if we could hear a word from management on this one, there are other markets out there with similar features so shouldn't be impossible to implement.
Best regards
ChrisHash
Yes hello management? Some input on this would be nice...
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Why has this not been implemented yet? We are being held hostage left, right and center and frankly I will not cooperate with these disrespectful thugs anymore. I would rather shave my eyeballs.
I hope someone is actually reading this forum section and even considering implementation, because the current situation is unbearable.
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I don't want to see this same feature request turn into a stale thread again so I will repeat how much I would like this feature.
The current stats system to judge buyers is unfair to both buyers and sellers. Right now "getting a refund" and "being a bad buyer" are the same thing because that is the only standard we are given to judge by.
This results in buyers afraid to take refunds, and even refusing refunds and leaving negative feedback.
Another really nice option would be a checkbox to not hold the buyer at fault for a refund. ie, the seller could choose for it not to effect their stats. I already help customers with this by refunding outside of resolution but then I end up eating the fee.
I really wish there were better systems in place to react to both good and bad buyers.
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Why does SR not have this? It would make life a lot less stressful for everybody.
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Hello SR? A number of vendors are requesting this feature....some sort of answer would be nice, please
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I am a seller for a few months and just a new vendor. I agree, this, we need desperately.
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hi hi
completely agree with this suggestion 100%
i've had to deal with 2 extortionist assholes so far. it's not very pleasant having to go back and forth over msg when you clearly know the other party is trying to get one over on you. so now what do we do? call them out on vendor profile page? is that considered petty or tacky?
personally, i took the "dings" on my feedback score. you have to stand tall and cant cave in to these fuckers. it's like you give an inch; they take a mile. FWIW, your percentage does seem to fix itself in a day or two.
i think one of the best deterrents is the blacklist in the vendor forum, but i still need to wait another 3 weeks to access that... since i dont have that access, i've just personally blacklisted the scammers' entire cities. kind of like killing a fly with TNT; bit overkill, but i dont feel like there's much recourse other than denial of future service.
xoxo
-mb
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That is exactly what we need.
would cut out 90% of the scammers if this one option was implemented
Buyer feedback of course makes sense. Why do vendors have to check some thread on the forums to see if a buyer is a bastard?
If I could just look at the buyer feedback and see messages like "Left me negative feedback without any communication" or "Tried to extort me!" I could just dump these buyers.
It would also help legitimate buyers.
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i disagree
as a (honest) buyer i am concerned that vendors would keep back their feedback until i have placed mine and in case of an (earned) bad rating would place bad feedback as revenge.
the feedback system isn't perfect, but i don't think this would be the right solution.
vendors have a lot of info about me but all i have is the rating.
but i support the report buyer button
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Atlantis has this. Why can't we have nice things too?
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i disagree
as a (honest) buyer i am concerned that vendors would keep back their feedback until i have placed mine and in case of an (earned) bad rating would place bad feedback as revenge.
the feedback system isn't perfect, but i don't think this would be the right solution.
vendors have a lot of info about me but all i have is the rating.
but i support the report buyer button
hi hi
please dont take this the wrong way, ShApEsHiFtInGsHaPeS, as we clearly do not know each other and you seem to mean well, but, there are a few dis-honest buyers and it only takes 1 or 2 to really ding a vendor's stat rating. also, what you may think constitutes a bad rating may not be what another thinks of the same thing.. the way it is now is a one-sided story.
the fact that any buyer can change their feedback review AND x/5 rating as much as they like for a few months is ridiculous. like i said in my previous post, i've had to deal with a few extortionist pigs already. these are buyers who receive product and then cry to me that they want MORE for FREE or they will leave bad review. another kept flipping his rating between 1/5 and 4/5 every day telling me my pills were fake. leaving huge rant on feedback, then pulling it and making it nice when i told vendor support about the shenanigans.
maybe if you dont want vendor to comment on buyer, do not allow for *any* feedback to be changed? or a one-time edit and that's it? or maybe you can edit only first 48 hours after finalization?
if you are an honest buyer, then it shouldnt matter what you write as it will be true, correct? then if you get bad service, leave bad feedback, and get retalitory feedback on your account ----> when you go to buy elsewhere, any other vendor who would see your profile and see a nasty comment from first vendor could click through and see "oh, well that nasty comment vendor is a scumbag, since there's ton of other bad reviews saying similar things from other buyers"
after all this, i personally will not deal with a buyer who has anything besides ideal stats or is remotely new. i simply do not care for the risk of scam bullshit. an established buyer who spent significant cash on the site, as well as racking up time logged on means a few things. most notably that they know what they're doing and want to keep doing it. having a solid account history strengthens that feeling. at least for me.
xoxo
-mb
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i disagree
as a (honest) buyer i am concerned that vendors would keep back their feedback until i have placed mine and in case of an (earned) bad rating would place bad feedback as revenge.
the feedback system isn't perfect, but i don't think this would be the right solution.
vendors have a lot of info about me but all i have is the rating.
but i support the report buyer button
Isn't the vendor as entitled to an opinion about you as you are to have an opinion about them?
The type of feedback a buyer leaves is something a vendor should be able to take into account when decided if they want to deal with a customer.
Either both parties work it out and get good feedback or one or both parties don't try to work it out and negatives get handed out.
Buyers can dick around vendors all day long and not show any sign of it as things stand.
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the fact that any buyer can change their feedback review AND x/5 rating as much as they like for a few months is ridiculous. like i said in my previous post, i've had to deal with a few extortionist pigs already. these are buyers who receive product and then cry to me that they want MORE for FREE or they will leave bad review. another kept flipping his rating between 1/5 and 4/5 every day telling me my pills were fake. leaving huge rant on feedback, then pulling it and making it nice when i told vendor support about the shenanigans.
This can't be done on Atlantis... Why can't we have nice things like them? ???
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the fact that any buyer can change their feedback review AND x/5 rating as much as they like for a few months is ridiculous. like i said in my previous post, i've had to deal with a few extortionist pigs already. these are buyers who receive product and then cry to me that they want MORE for FREE or they will leave bad review. another kept flipping his rating between 1/5 and 4/5 every day telling me my pills were fake. leaving huge rant on feedback, then pulling it and making it nice when i told vendor support about the shenanigans.
This can't be done on Atlantis... Why can't we have nice things like them? ???
hi hi
dont get me started jack lol the amount of hate on atlantis from members of the SR forums is straight cray-cray. it's like any and all features of the ATL site are bad and everything on SR is good.
the fuck ever happened to "a good idea is a good idea regardless of where it came from"
like the whole "that site is a honeypot" nonsense -- go suck your elbows if you believe that. everyone should be using PGP manually anyways. if i had a nickel for every buyer on SR that gave me their address in plain text...... i could stop vending lol!!!
or "they put a video on youtube?!?!?!?!? tar and feather them!!!" i mean, really........... SR has been demonized on the US SENATE FLOOR like a year and a half ago. SR actually has had real arrests made of users (granted very few and all from dumbass mistakes - nothing site related) so to be technical, as it stands right now, Atlantis is "safer" than SR. ironic, huh?
ugh. my apologies. you got me started lol :)
xoxo
-mb
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the fact that any buyer can change their feedback review AND x/5 rating as much as they like for a few months is ridiculous. like i said in my previous post, i've had to deal with a few extortionist pigs already. these are buyers who receive product and then cry to me that they want MORE for FREE or they will leave bad review. another kept flipping his rating between 1/5 and 4/5 every day telling me my pills were fake. leaving huge rant on feedback, then pulling it and making it nice when i told vendor support about the shenanigans.
This can't be done on Atlantis... Why can't we have nice things like them? ???
hi hi
dont get me started jack lol the amount of hate on atlantis from members of the SR forums is straight cray-cray. it's like any and all features of the ATL site are bad and everything on SR is good.
the fuck ever happened to "a good idea is a good idea regardless of where it came from"
like the whole "that site is a honeypot" nonsense -- go suck your elbows if you believe that. everyone should be using PGP manually anyways. if i had a nickel for every buyer on SR that gave me their address in plain text...... i could stop vending lol!!!
or "they put a video on youtube?!?!?!?!? tar and feather them!!!" i mean, really........... SR has been demonized on the US SENATE FLOOR like a year and a half ago. SR actually has had real arrests made of users (granted very few and all from dumbass mistakes - nothing site related) so to be technical, as it stands right now, Atlantis is "safer" than SR. ironic, huh?
ugh. my apologies. you got me started lol :)
xoxo
-mb
I laughed pretty hard at this! ;D
To be clear, I've never used Atlantis but that is because it has no buyers. :P I only sell on Silk Road but I've never really bought anything from it.
It seems that Atlantis compiled a list of all the features we have been begging for on Silk Road ever since it was created and implemented them on their marketplace from the start. Cheeky bastards!
Now why can't we have these features too? ???
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the fact that any buyer can change their feedback review AND x/5 rating as much as they like for a few months is ridiculous. like i said in my previous post, i've had to deal with a few extortionist pigs already. these are buyers who receive product and then cry to me that they want MORE for FREE or they will leave bad review. another kept flipping his rating between 1/5 and 4/5 every day telling me my pills were fake. leaving huge rant on feedback, then pulling it and making it nice when i told vendor support about the shenanigans.
This can't be done on Atlantis... Why can't we have nice things like them? ???
hi hi
dont get me started jack lol the amount of hate on atlantis from members of the SR forums is straight cray-cray. it's like any and all features of the ATL site are bad and everything on SR is good.
the fuck ever happened to "a good idea is a good idea regardless of where it came from"
like the whole "that site is a honeypot" nonsense -- go suck your elbows if you believe that. everyone should be using PGP manually anyways. if i had a nickel for every buyer on SR that gave me their address in plain text...... i could stop vending lol!!!
or "they put a video on youtube?!?!?!?!? tar and feather them!!!" i mean, really........... SR has been demonized on the US SENATE FLOOR like a year and a half ago. SR actually has had real arrests made of users (granted very few and all from dumbass mistakes - nothing site related) so to be technical, as it stands right now, Atlantis is "safer" than SR. ironic, huh?
ugh. my apologies. you got me started lol :)
xoxo
-mb
I love you - your awesome- and totally right. The market is geared towards protecting the buyer. I've been scammed numerous times and complained and nothing has been done about it. Even a checkbox rating system on buyers would be useful at the very least
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We need a feature like this! It get more and more worse...
At least a possibility to respond to stupid feedback. But of course a buyer feedback would make more sense!
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I have no experience in selling and dealing with scammers, but I don't think that this feature you are talking about will eliminate the number of scammers. I mean they can easily start a new account and scam again. But yes I agree this would be nice feature to have.
If something is necessary to my opinion is this editing the feedback. I mean this is THE tool for scammers.
I really don't understand how people can threat vendors like this...
Anyway, just saying.
Adamiz
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As a vendor there are a lot of important issues and ideas raised in this thread, the most prominent being the removal of unlimited edits on feedback as well as beings able to leave feedback on buyers.... come on SR lets get them implemented there great ideas. As much as the buyers believe it is them that have the power the truth is vendors are the lifeblood of SR, as such we should be better protected against the fraudsters and downright opportunist cunts trying to scam. DPR help us !!!