Silk Road forums
Support => Feature requests => Topic started by: swch on December 19, 2011, 05:09 pm
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Idea:
Have a new status before "confirm shipment" like "packed".
People involved:
Seller and buyers
Description:
The new Status "packed" can only be set by the Seller and is optional. This also gives the Buyer the information, that the order is accepted by the Seller. Specially on weekends and on the coming Holidays, it helps Seller to see which order have been packed and prepared for shipment, but not shipped. After coming back from post office, he set the status from "Packed" to "confirmed shipment". This also helps the Seller to only "confirmed shipment" which was really shipped and not by mistake a new order.
Global changes:
The status "packed" is optional. This means no body has to use it, but it shows the Buyer the information, that his order is in process.
if you need more detailed information, feel free to post here. Also I will be willing to answer all questions.
Thanks for reading this request.
Changes:
A lot of people have suggested to name the new status "accepted"
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It's a decent idea, but I think while there are some benefits, it is only going to make the Early Finalize Plague harder for the community to get past.
If we are going to do early finalize, I would rather see a built in system. I personally don't let personally go in-escrow from me who have 3 or less completes and/or anything over a 0% refund rate. I offer discounts if someone wants to buy direct from me, including free shipping, but it's only enforced for the newbs because those are the only times I have actually been scammed (and why my feedback is not 100% :( )
A built in would be something where a seller could choose which buyers he will do regular business with. Enter the parameters, something like mine (completed transactions, refund rate). If anyone buys who has less than the minimum stats, they have to release the funds inside of SR's system before the item will be shipped. It would be best if feedback did revert to 1/5 automoatically (and not get weighted against final feedback, just show up on the seller's page as "1/5 early finalize auto-feedback"). The buyer has the usual time to make the changes to it, and if nothing happens it reverts to the 5/5 with "leave feedback here" like normal (P.S. This is a HUGE pet peeve of mine, because these feedback are the lowest weighted on SR's seller rank equations).
I'm not exactly FOR early finalize, I think it's up to a seller to do what he thinks is best to keep himself profitable. But if my policies hurt my business, I haven't seen it. Newbs direct-buy from me pretty much every day and I get a lot of SR Virgins knocking on my door and throwing pebbles at my window in the middle of the night. :)
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Anarcho You already have some of the best weed for the best prices and now you are telling me you are getting all the SR Virgins throwing pebbles at your windows in the middle of the night too.....Guess things are going pretty good up there in Canada eh.
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Other than the fact that I have way to many spineless fellow countrymen, a government that wants to take about 50% of everything I make when you count all levels of its violent organization, and fucking snow.... yeah, not too bad.
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I think a status "Order Accepted" would indeed be a great idea.
Let me give an example.
A month back, I ordered a gram of blow. The vendor sat on it for 5 days, and I gave up and cancelled it. Well, he was a good vendor in the sense that he had learned not to mark items in transit before they get shipped, so he did the right thing. However, I must have cancelled it within the window where he had packed the gear but not yet marked it in transit, because I got the package the next day.
I of course messaged him about it and sent him the BTC directly, even though he had no idea it had happened.
Then, consider on the flip side. Let's say you're somebody who only ships twice a week, such as A47. As a consumer, it's very nice to see that your request has been acknowledged and your order accepted, and at the same time know that it's not yet in the mail, so that you shouldn't start watching the mailbox quite yet. The vendor should be able to "accept" the order (especially now that so many vendors have policies regarding who they will and won't sell to) without having to mark it in transit or privately message the buyer.
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I think I like the idea of an "accepted" more than a "packed" status. You can either choose "accepted" or "declined", and there is an option to enter in a little message that a buyer will receive (obviously more important to explain declines).
I can get on board with that.
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I agree that "Order Accepted" would be a useful new status value. It would help me in my order filling process. And based on the many questions that I receive regarding "in transit" orders, I believe it would help buyers distinguish whether an order has just been "accepted" by a vendor and is in the packing process or whether it is actually in the hands of the postal/courier service. The present "in transit" value is too ambiguous for many buyers.
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Fudge packed?
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Sounds pointless
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Sounds pointless
Tell that to Pharmville.
Complicated story, but I cancelled an order he had already shipped as it was still processing (but I was headed out of town and it should have been shipped the previous week...it's complicated). Anyway, came back in town today to find a package from him in the mailbox, and a message from him on SR politely asking me to correct that and pay them what they are owed (which I did of course).
So yeah. Could be wrong, but pretty sure Pharmville is the top ranked (as in most volume of sales I believe) seller on Silk Road. And this was an honest mistake that caused a slight problem. If I were less scrupulous, I would have taken advantage. This is definitely a feature that would help keep honest people honest.
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I still think "accepted" or "declined" could be a good option for a seller right after a buyers wants to purchase.
This way, you could decline the buy (as I have to do many times) because a buyer doesn't have the feedback history that I require to do in-escrow business with. It would save time having to actually write them an individual message regarding it.
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An accepted message would be great to have!
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I also think an "accepted" or "declined" option would be nice. It sucks to put in an order, and 6 days later, have it cancelled, when I could have been purchasing elsewhere. That is, IF the seller stays on top of their business.
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I am not the type of person to not pay my debts but if a top ranked seller is foolish enough not to press the button that takes the order out of processing status then its their fault if they get ripped off if a customer cancels. The customer has no way to know they sent an order when they cancel. What if the customer already spent the money with another vendor? The customer did nothing wrong.
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Thanks guys for the great feedback: bigglesworth, SuperDimitri, kewlbluecronic, anarcho47, friendlyoutlaw and tetravort
First of all we agree that a new Status before "confirm shipment" is useful for both buyers and sellers.
I have no problem to call it "accepted". I will change the topic from "packed" to "accepted".
Since we already have the "cancel" in the Order Tap we do not need a "declined" state.
I will try to get this to SR as a new feature.
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+1 I've often thought this would be a useful extra state.
Cheers,
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I have thought of something that could be added, in light of SR's new policy (75% of my business was OOE but now I have to can it so I don't get my account banned; I'm the oldest cannabis seller on here now and I'm not losing that! ;) ). "accepted" just puts it right through to usual, in escrow transaction. "declined" means you are declining the transaction and you can leave a note. "conditional acceptance" for people that I want to do business with but are below my stats threshold, I can leave a note instructing them that I will only do business on early-finalize after "in transit".
So: Accepted, Declined, Conditional Acceptance.
I think it would be smart and save us having to constantly deal with the messaging system, which is even more of a pain in the ass with the connection limitations.
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That is a good idea, because with the "conditional acceptance" could come a mechanism which forces the user to finalize before you go to the "in transit" stage, rather than afterword.
That way people can't hold you hostage.
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Well, they technically can't hold me hostage because I'm going to put all of the early finalize packages in one pile, and if someone doesn't finalize within 24 hours the deals' off and I"ll repackage and ship to someone else.
Anarcho47
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I am also in favor of this idea! Many sellers switch to "in transit" quickly, cause they want to give their buyers the option to finalize early. That's why many transactions are marked "in transit" even before they are shipped. But that's no great for the buyer since we won't know when it actually shipped and when to expect the package / should start to worry.
So, to fix this problem, it would be nice if there was a 3rd status. So they seller can mark it as received and processing while they buyer can finalize if he likes to do so. Then, when the letter is send out for real, the seller can mark it as "in transit".
This way the buyers will know when to expect the goods and the sellers don't miss out on early BTC.
What do you think?
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In addition to the above, I would love to see the "orders" link at the top of the page change color (or show something diff) when the status of any order has changed. In software this would not be hard to incorp. This would save a great deal of time jumping to the page to see this simple yet valuable status info.
-S-
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In addition to the above, I would love to see the "orders" link at the top of the page change color (or show something diff) when the status of any order has changed. In software this would not be hard to incorp. This would save a great deal of time jumping to the page to see this simple yet valuable status info.
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I don't believe the colour change is nessecary as just displaying a number when the order changes works for me.
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GREAT idea. I mentioned on an early post that I've noticed the 'in transit' function is used differently by different vendors. The ones who don't send out time consuming confirmation messages are putting uncertainty into the buyers minds, whether they intend to or not, based on the simple fact that some vendors confirm 'in transit' before the package is prepared, some after, and some, not until its en route. Some even appear to do it as soon as your order is verified as in stock and reserved for you.
Also, their should be a form for vendors, to give a generic categorical explanation of why orders are canceled. I got sick feeling when my first order was canceled,thinking I did something wrong. But the vendor sent me a separate message (of course the one I read last) explaining he simply was understock and awaiting new stock by the time he got to my order. (I'm sure most vendors arent strickly selling on SR) That could be streamlined via SR notice. Whatever make being a good vendor easier, is good for SR. (now that I've read other's posts, it appears you can leave a note via SR cancel function?)
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I like this idea.
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as a seller and a buyer i love this idea.
+1 for sure
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I have thought of something that could be added, in light of SR's new policy (75% of my business was OOE but now I have to can it so I don't get my account banned; I'm the oldest cannabis seller on here now and I'm not losing that! ;) ). "accepted" just puts it right through to usual, in escrow transaction. "declined" means you are declining the transaction and you can leave a note. "conditional acceptance" for people that I want to do business with but are below my stats threshold, I can leave a note instructing them that I will only do business on early-finalize after "in transit".
So: Accepted, Declined, Conditional Acceptance.
I think it would be smart and save us having to constantly deal with the messaging system, which is even more of a pain in the ass with the connection limitations.
Every Fucking Word You Just Said Sir
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Why call it "Conditional Acceptance" ?
Conditional Acceptance = "release the money"
Customer, can:
1) cancel the order - loosing about 4% (hedge escrow) fee
2) release the money - and wait until some thing arrives or nothing arrives
I think this is not what we want at all. If you decline/cancel a customers order, that's fine. But asking our customers to release all money, that's opens the door for all scammer. And to be honest about 32% of our customers release the money, after I confirmed to shipped the order, but we never ever ask for this.
Except anarcho47 finds a very good explanation, we will not put it down in this Feature request, because we really want to improve SR and not have options for scammer added.
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conditional acceptance is in line with SR's updated policy of allowing early-release for established sellers. I have very clear policies laid out in my profile page that buyers are instructed to read before they purchase - if they are below my minimum feedback threshold or have a history of refunds, they must release funds early. If a customer has issue with this they don't have to purchase. It's policy, it's laid out beforehand, and it's very clear.
Conditional acceptance just saves me having to use the PM system to notify the buyer that they have to respond within 24 hours that they agree to the terms or I have to cancel the order. If I mark "conditional acceptance" and a buyer hasn't read my terms, he can message me to cancel the order.
There's a reason I haven't been scammed since last August, and it's my feedback requirements and the fact I don't allow new buyers who have just joined the site to purchase the same way as someone who has 20 transactions under their belt and 0% refund rate - I want to reward those buyers who are sticking around and bringing quality to the community.
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I agree Anarcho. Perfect example: I had an order come in for 100 of my x2 hash suckers so about $650 worth of business. The person had no history of transactions so I asked that they pay at least half up front and offered it as 2 sets of 50 for $325 each, asking they finalize early on at least one. They finalized early on both and now I know they are totally worth my time and effort and not a scammer. That is good for me and good for them as a new buyer.
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An accepted option is the one thing I'd enjoy as a seller AND a buyer. The less time an order sits in limbo the better. It will lessen the amount of manual communication with the buyer as well.
Shouldn't be too hard to implement either, has anyone heard from SR management about the idea?
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I was in touch with SR about this idea a few days ago.
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Just that he would look into it. Go flip him a message on SR "Contact Us" form over on the market and send him this thread. If even a few people do it he might get it rolling.