And also keep in mind sometimes there are situations where no resolution can be had.For example, I had a customer over the holiday season who ordered an ounce of mushrooms from me. What I didn't know was that this guy had a fixed window that he was at the address, and wouldn't be able to receive after a certain date. My product got there, only he was gone - never to return. The guy demanded a full refund from me, and I said "look, you didn't give me all of the information on this, and you vacated your receiving address. The fault lies with you."Needless to say we didn't come to a resolution between the two of us, so when SR Admin finally came along to look I opted for a 10% refund just to give the guy something back and get him off my case. SR fully agreed with me and issued the refund without hesitation. Despite SR being the one who issued the refund, I still got a 1/5 feedback.Sometimes you can't win. If I were shipping domestic only I would probably be at 100% feedback constantly, but the odd package gets snagged by customs or a scam buyer comes along (which my min. stats policies help with, but only go so far) and it's going to cost you. All part of the game, it's just unfortunate the good buyers are left subsidizing the shenanigans in the aggregate :(