I have instituted a rule myself that any buyer with <3 transactions has to purchase the item out-of-escrow. If any buyer has more than 10% refund rate they have to message me before they buy to see if we can work something out (down payment out of escrow etc.). So far I've had 3 new buyers purchase out of escrow so I'm happy with it - they want their product, they are willing to buy it honestly, and my reputation is enough to demonstrate I'm going to do everything in my power to get their produc to them.I think the new buyer info (which was my suggestion :) is fantastic and it offers a lot more transparency, rewards consistency, and encourages long-term relationships without compromising any privacy. It's win-win.